Hello Pasquale and welcome here!

You cannot change yourself the name that appears on your desk, you'll have to ask to Harrison to do that for you (I think it has to go with the software licence of your particular desk).

About the control surface boot : did you try to delete it's code ?
Here's how to do it :
- Hold both the red and green buttons near the CS's dislpay, then press the small reset switch next to them (you'll need a pen or a screwdriver to reach it).
- The display should ask "Run Monitor?"
- Press the red button to say "No"
- It should then ask "Delete Code?"
- Answer "Yes" by pressing the green button
- It should say "Code Deleted", and should then reload the whole CS code from the mac

Does this solve your problem ?

If you want, you can send me an email at maikol (a-t) maikol (d-o-t) fr, we can then write (or talk on the phone) in french

All the best,
Maikol

Hi and welcome Pasquale!
I'm sure Maikol will help you, and you guys can speak in your mother tongue and all.

Just curious - Did you manage to do the whole reset routine that Maikol descrided above?

Also, have you tried different power up sequences? My system seems to work best starting up 1 Mac, 2 CS, 3 Channel racks, 4 monitor rack

I'm afraid I'm not an expert at all.
But you had it working for a while?
Also, I guess your CS is divided in two or more pieces? Do you have the same problem on both halves?
I'm having the same problem with my CS (on one side) the code stopped loading and one half of the CS lit up like a Christmas tree. Happened more and more for a while. But was always possible to fix w a simple reset (one push on the little black button by the display underneath the faders), until a day it stuck. First it was stuck for approx 5 minutes until it suddenly loaded code (did you try waiting?). Then longer and longer. Measured the voltage coming into the proc board underneath and it measured pretty off. So replaced that PSU inside the CS (akward...). There are a few as you may have seen. After replacement it behaved better for a while but now it seems to be back in the first state (stopping loading code - lighting up - easy fix with a simple reset) so I guess I'll have to get back measuring.

Are you on 220V or 110? Pete mentioned there seems to be less issues w CS running 110. Mine is on 110 btw. All other PSUs on 220.

Well, then it sounds exactly as my situ. Instead of 5V I had less than 1V and instead of 12V I had around 2V. A clear sign that the PSU was getting bad. That was before the card 'woke up'. Then the 5V was ok but the 12V was around 15V. After replacing the PSU things have been ok, though it still refuses code sometimes. Spare parts are not cheap but hopefully you have the same problem as me and not something more difficult to find/solve. BTW, could be a good idea to measure all of those PSUs inside the CS. Good luck!

Ok... Did you measure the 12V at the input of the proc card too?

BTW, my CS has two mains inputs. I believe those are then splitted and feeding a number (perhaps 8-10) of small (like 20x10x5cm) PSUs sitting just inside the backpanel of the CS.